Managed Services

Managed Services are charged monthly and include maintenance and support of your IT Network. The network includes Servers, Workstations, Notebooks, Routers and Software. Server reliability is essential in keeping productivity to its maximum potential. Through regular service and maintenance of Servers, we can keep downtime to a minimum. Systems running Network applications and databases require regular maintenance to ensure proper management and minimal disruptions of services.

ASP Monthly Server Maintenance Agreements include:

Support:

• Telephone help desk
• Remote login to your Server, Workstation or Notebook.
• Onsite by our Engineers

Proactive Maintenance of Servers and Network Resources

We look for small errors and warning signs that allow us to address them before they turn into big problems that may cause outages, downtime, and loss of productivity and / or corruption of data

Remote Maintenance

• Remote network maintenance performed weekly as a regular preventative schedule:
• Microsoft Windows Updates and patches
• Antivirus updates and full server scans
• Review Windows System Log Files

Network Maintenance

• Creating / deleting user IDs, login scripts, and menus
• Maintain printing configurations, print queues, and print job definitions.
• Configuring tape backup jobs
• Maintaining network login and Internet connection security

Items Not Covered

Client is responsible for all product licensing.

Please note: The following items may require additional costs:

• Hardware that is defective, out of warranty or in some cases not originally purchased from ASP.
• Network operating system upgrades to newer versions and additional licenses.
• Monitor, Router, Switch and Printer service or repair.